FAQ
HOW CAN I PLACE MY ORDER?
Simply choose your style on the product page, then click the “Add to Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders are typically shipped within 0-2 business days. For orders in Switzerland, transit will take an additional 3-7 business days.
MY TRACKING NUMBER DOESN’T WORK
Tracking numbers may take 0-2 days to appear in the courier’s system. Occasionally, the courier may lose an order. If the tracking number still doesn’t work within a few days, contact the carrier.
I NEED HELP WITH A LATE ORDER
Orders are typically shipped within 0-2 business days. For orders in Switzerland, transit will take an additional 3 to 7 business days.
If your order has not arrived after 10 working days (domestic), please contact our team, we will be happy to help you.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept:
- American Express
- Visa
- MasterCard
- Shop Pay
- Google Pay
- Apple Pay
- Diners Club
- Discover
- Maestro
WHEN WILL MY CARD BE CHARGED?
Immediately after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information at checkout and purchase.
Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is used only to complete the requested transaction and is not subsequently stored.
Contact Information:
Trade name: Softcozz
Phone number: +358 45 73999094
Email: support@Softcozz.com
Physical address: Mühlebachstrasse 6, 8008 Zürich, Switzerland